Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). Personally, though, I found it disappointing. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Enjoy! Events Parking. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. The Company offers tickets for live sports, music, and theatre events. Ticketbis makes it easy for users to attend events all over the world. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. By using our site, you agree to our. Enjoying This Built In Excerpt? If a crisis like this had hit us earlier, wed have been in better shape to weather it. Evaluating all of these factors, I agreed to join the company. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. All rights reserved. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Jeff Zwelling TBD. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Our RSS feed includes all eBay news articles published on this website. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. In February of 2020, we sold StubHub for $4 billion. It For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. Built In is the online community for startups and tech companies. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email To subscribe, click on the button below and copy the URL into an RSS reader. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. hours. We would be the company acquired, not the ones doing the acquiring. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Enjoying This Built In Excerpt? Surviving wasnt easy. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. HEADQUARTERS. StubHub is an eBay company (EBAY). It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. At StubHub, our mission is simple: help fans find fun. Come join us to plan your next live event experience! StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Fax Number: 1 In March, the entertainment industry crashed. Eric Baker Founder. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. WebNYC Flagship Office - Stubhub. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Copyright 2021 by Sukhinder Singh Cassidy. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. 3 if you sold tickets already and have an issue. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. This was not just bigit was unprecedented. How do I get my tickets back if they didn't sell? This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. The corporate office phone number is 415-222-8400. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Stubhub, Inc. operates as an entertainment ticket agency. 4 if you have questions about listing tickets. Musk Made a Mess at Twitter. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Find contact information here. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. We'll do our best to get back to you in the next 24 It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. Joel Santirso Senior Product Manager. All Rights Reserved. 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WebGet in touch with us today! % of people told us that this article helped them. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. The implications for my own role at StubHub were uncertain. Being OK With Spectacular Failure. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHub gets a lot activity from users on Facebook than it does on Twitter. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. customersupportuk@stubhub.co.uk. Open our virtual assistant, click on "Contact form" and let us know how we can help you. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Our RSS feed includes all eBay news articles published on this website. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Terms of the deal are not being disclosed. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Then came the coconut, an event none of us could have predicted. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. I ordered tickets but can't view them online even with the access code. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. 199 Fremont Street, Floor 4. 1 if you bought tickets and you have a problem with them. In 2017, eBay enabled $88 billion of gross merchandise volume. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. We use cookies to make wikiHow great. Joo Almeida D'Ea Head of Integration Office. Stubhub serves customers worldwide. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. WebOUR PARTNERS. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Open our virtual assistant, click on "Contact Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Find startup jobs, tech news and events. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Its possible that someone with an identical problem has posted for help before. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. WebStubHub has 21 current employee profiles, including Founder Eric Baker. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. This article has been viewed 52,013 times. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. She has a successful track record scaling and growing businesses internationally. 2 if you have questions about buying tickets. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. In this regard I was right; but major unforeseen risks would also unfold on my journey. Oscar Ferruz Director of Supply, Primary and Operations. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Thanks for your message we aim to get back to you within 24 hours. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. If you buy through links on our site, we may earn a commission. It's often the quickest way to sort something out. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Suite 1 Avon, NY 14414. info@quicklees.com The more I learned about StubHub, the more excited I became. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Read on to get the help you need to contact StubHub. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support Email Address. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers.
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